Frequently Asked Questions
Everything you need to know about your Poppy Lissiman order.
Where does Poppy Lissiman ship from and do you offer international shipping?
We ship globally from our warehouses in Australia and the USA. International express shipping is available to most countries via DHL Express or Australia Post.
What is your return policy for change of mind?
We accept returns on full-priced items within 14 days of delivery. Items must be in their original condition, unworn, and with all tags and packaging intact. Please note that sale items are final sale.
Are your products vegan and cruelty-free?
Yes, we are committed to ethical fashion. All Poppy Lissiman accessories are made from high-quality faux leather (PU) and other non-animal derived materials, making them 100% vegan-friendly.
How can I track my order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery progress.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options including Afterpay and Klarna for eligible regions.
How should I care for my Poppy Lissiman sunglasses and bags?
To maintain the longevity of your items, store sunglasses in their provided protective case and avoid contact with abrasive surfaces. For bags, wipe clean with a soft, damp cloth and avoid prolonged exposure to direct sunlight or moisture.